FAQs
Q: What is Inspect Edge?
Inspect Edge is an advanced inspection platform built to streamline NSPIRE and NSPIRE-V reporting. Designed for housing authorities, management companies, and compliance teams, it ensures accuracy, security, and HUD compliance across all programs.
Q: What’s the difference between NSPIRE and NSPIRE-V?
NSPIRE is used for HUD-owned and HUD-insured properties and uses a scored inspection model.
NSPIRE-V applies to Housing Choice Voucher (HCV) and Project-Based Voucher (PBV) programs and uses a pass/fail inspection model.
In short:
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NSPIRE = numeric score–based inspections
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NSPIRE-V = pass/fail inspections
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QC and Re-Inspections apply only to NSPIRE-V
Q: Can agencies run both NSPIRE and NSPIRE-V in one platform?
Yes. Inspect Edge supports both protocols simultaneously. Mixed portfolios can manage Public Housing, Multifamily, PBV, and HCV inspections within one centralized dashboard. The system automatically loads the correct logic, workflows, and standards based on inspection type.
Q: How does Inspect Edge handle both standards?
Inspect Edge automatically loads the correct workflow when an inspection type is selected:
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For NSPIRE, the system generates HUD-compliant scores and applies severity-based defect weights.
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For NSPIRE-V: it uses pass/fail logic, automatically flags life-threatening issues, and supports a full range of inspection subtypes (e.g., Initial, Annual/Recurring, Re-Inspection, Quality Control (QC), Emergency, Tenant Complaint, or Special Inspection).
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Each subtype automatically adjusts the item set, workflow, and reporting output so inspectors always see the correct standards, forms, and photo documentation required for that inspection type.
Q: Does Inspect Edge support QC Inspections?
Yes — for NSPIRE-V only. The QC (Quality Control) Inspection subtype allows agencies to randomly verify inspection accuracy after completion. Inspect Edge includes full QC variance tracking, side-by-side comparisons between original and QC results, and detailed variance reports that summarize inspector accuracy rates.
Q: Does Inspect Edge support Re-Inspections?
Yes — for NSPIRE-V only. The Re-Inspection subtype verifies the correction of previously failed items. Inspect Edge automatically links the re-inspection to the original inspection, allowing inspectors to update correction status, attach post-repair photos, and automatically update pass/fail outcomes when all deficiencies are resolved.
Q: How is my NSPIRE score calculated?
Inspect Edge uses HUD’s official NSPIRE scoring model and recalculates automatically each time you sync data. Scores are derived from deficiencies across three inspectable areas — Units, Inside, and Outside — with weighted deductions based on severity.
The severity categories and weight constants used by Inspect Edge are:
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Life-Threatening: Unit 60.0, Inside 54.5, Outside 49.6
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Severe: Unit 14.8, Inside 13.4, Outside 12.2
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Moderate: Unit 5.5, Inside 5.0, Outside 4.5
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Low: Unit 2.4, Inside 2.2, Outside 2.0
Each defect’s impact depends on its severity and location type, with deductions multiplied by the number of inspected units. As you record deficiencies, Inspect Edge recalculates total deductions and updates both raw and HUD-normalized scores in real time.
Q: How does Inspect Edge handle duplicate deficiencies?
Repeated deficiencies in the same inspectable area are only counted once for scoring. For example:
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Multiple exposed outlets within the same unit count as a single defect under “Unit.”
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Several missing extinguishers in a building count as one defect under “Inside.”
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Multiple broken GFCI outlets on the exterior count as one defect under “Outside.”
Each duplicate is logged for visibility but merged in scoring to maintain accuracy and HUD compliance.
Q: When does the auto-fail rule apply?
If the average defect score for the Unit area equals or exceeds 30.1 points per unit, and the overall property score is 60 or higher, the final score is automatically overridden to 59 (Fail) under HUD’s Unit Threshold of Performance rule.
Q: Are all deficiencies scored?
No. Certain life-safety items — such as smoke alarms, CO alarms, and call-for-aid devices — are documented but non-scoring under HUD guidance. Other emerging standards (e.g., fire doors, guardrails, outlets within six feet of a water source) will appear in reports for visibility but will not affect scores until October 2026.
User Manual
What packages are available?
Inspect Edge offers several flexible plans designed for agencies and management teams:
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Per Inspection: One property, one inspection, one user.
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Per Property: Unlimited inspections for a single property.
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Per User: Unlimited properties and inspections.
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Team Solution: Allows up to ten inspectors to collaborate simultaneously.
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Web-Only: Administrative access through the web portal for non-field staff.
Q: Do custom integrations affect pricing?
Integration of third-party APIs or specialized enterprise features may involve additional costs depending on complexity and scope. Inspect Edge may adjust pricing to accommodate advanced technical requirements or expanded feature sets.
Q: What is Smart Sync and how fast is it?
Smart Sync keeps inspection teams perfectly coordinated by synchronizing data quickly and securely across devices. With a stable connection, syncs typically complete in under 30 seconds for most inspections. In low-signal areas, Smart Sync automatically queues uploads and resumes as soon as a connection returns — so no work is lost and no data conflicts occur.
The sync engine is optimized for speed and team coordination:
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Two-way data transfer keeps every inspector on the same live dataset.
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Offline work is fully supported with queued transactions.
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All transfers are encrypted end-to-end to protect sensitive inspection data.
Q: How do I push or retrieve data?
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Tap the cloud icon to upload completed inspections.
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Tap the sync button to pull the latest updates before starting or resuming work.
Q: What reporting options are available?
Inspect Edge offers multiple professional report formats:
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Inspection Report: Complete NSPIRE assessment with photos and filters.
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Excel Report: Sortable spreadsheet for analysis.
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Scoring Overview: Summary of total score and deductions.
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Picture Report: High-resolution images linked to deficiencies.
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Post-Inspection Report: Tracks correction status and progress.
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HCV/PBV Report: Pass/fail results with notifications.
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QC Variance Report: Compares original and QC inspection results.
Q: Are reports exportable to BI tools?
Yes. Inspect Edge supports API and flat-file exports compatible with Snowflake and Power BI for data analytics and reporting.
Q: What systems does Inspect Edge integrate with?
Inspect Edge offers secure RESTful JSON APIs with modern authentication. The platform integrates with property-management systems, housing-authority databases, and federal or state data hubs. Custom integrations can be rapidly developed to meet agency requirements.
Q: What happens after payment?
Once payment is received, your account is activated and credentials issued. A recorded or live training session is scheduled for your team. Inspect Edge will import up to 15 rent rolls at no cost. Additional data entry services are available for a nominal fee.
Q: Is training included?
Yes. Every client receives either a recorded onboarding video or a live Zoom session covering setup, data import, and inspection workflows
Q: Do you provide NSPIRE training and pre-inspection services?
Yes. Through partnership with KBL Housing Consultants, Inspect Edge offers professional NSPIRE training and on-site pre-inspection services to ensure readiness and compliance.
For more information, contact info@kblhousing.com or visit the KBL Housing Consultants website.
Still Have Questions?
Contact support@inspectedge.com or use the website chat feature for assistance.
Inspect Edge typically responds within one business day.
Effective Date: 5/25/2025
This Privacy Policy (“Policy”) explains how Inspect Edge (“Inspect Edge,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website www.inspect-edge.com (the “Website”) and use any related services (collectively, the “Services”). By accessing or using the Website and Services, you acknowledge and agree to the terms of this Policy.
If you do not agree with the terms of this Policy, please do not access or use our Website or Services.
- Information We Collect
- Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Use our contact forms
- Sign up for our newsletter
- Make a purchase
- Submit inquiries or feedback
This information may include:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (processed securely via third-party providers)
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Information Collected Automatically
We collect limited information automatically when you access the Website, such as:
- IP address
- Browser type and version
- Operating system
- Access times and referring URLs
This data is used strictly for:
- Site operation
- Security and fraud detection
- Statistical analysis (not linked to individual users)
We do not use persistent tracking cookies unless explicitly consented to via our cookie banner.
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Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: For email marketing and cookies
- Contractual necessity: To fulfill purchases or service requests
- Legal obligation: To comply with legal requirements
- Legitimate interests: To enhance service quality and protect our business
Where required by law (e.g., under GDPR), you will be asked for clear, affirmative consent before your personal data is processed.
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Use of Your Information
We may use your information to:
- Process and fulfill orders
- Deliver requested products or services
- Respond to inquiries and support requests
- Send important account or transactional updates
- Improve our website, services, and user experience
- Send newsletters and promotional content (if opted in)
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Disclosure of Information
We may share your information with:
- Service providers and partners under confidentiality agreements
- Legal authorities, if required to comply with legal processes
- Successors, in the event of a merger, acquisition, or asset sale
We do not sell or rent your personal information to third parties.
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Data Retention
We retain your personal information:
- Only as long as necessary to fulfill the purposes outlined in this Policy
- As required by law for tax, legal, or accounting obligations
Upon expiry, data is securely deleted or anonymized. You may request deletion of your data at any time, subject to certain legal exemptions.
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Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Object to or restrict our use of your information
- Withdraw consent for data processing
- Request a copy of your data in portable format
To exercise your rights, contact us at: info@inspect-edge.com. We may request identity verification before responding.
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Children’s Privacy
We do not knowingly collect or solicit personal information from children under 18. If we become aware that a child has submitted personal data, we will take steps to delete it promptly.
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Cookies and Tracking Technologies
We use cookies for functionality and analytics only with your explicit consent via our cookie banner. You can manage your cookie preferences at any time.
Our site does not currently respond to Do Not Track (DNT) browser signals.
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Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites. Please review their privacy policies.
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Data Transfers
If you access our Website from outside the United States, you acknowledge and agree that your information may be transferred, stored, and processed in the U.S. or other jurisdictions where data protection laws may differ.
We implement safeguards for cross-border data transfers, such as standard contractual clauses or other approved mechanisms.
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Security Measures
We implement administrative, technical, and physical safeguards to protect your data. Despite these efforts, no transmission over the Internet is 100% secure.
You acknowledge that:
- There are inherent risks in transmitting data online
- We cannot guarantee absolute security
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Data Breach Notification
If we detect a data breach, we will:
- Notify affected individuals if required by law
- Cooperate with authorities
- Post an alert on our Website and/or contact you directly
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Email Communications
You may opt-in to receive newsletters and promotional emails. You may unsubscribe at any time using the link provided in each email or by contacting us. We will continue to send necessary transactional emails.
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California Privacy Rights (CCPA)
California residents have the right to:
- Know what personal data is collected, used, shared, or sold
- Request deletion of personal information
- Opt-out of the sale of personal information (we do not sell data)
Submit requests to: info@inspect-edge.com
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Changes to This Policy
We may update this Policy at any time. Material changes will be communicated via email (if you’ve provided one) and/or a Website notice. Continued use of our Services after changes take effect constitutes acceptance.
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Governing Law
This Policy is governed by the laws of the State of [Insert State], without regard to its conflict of law principles.
- Contact Us
If you have any questions about this Policy or wish to exercise your rights, contact us at:
Inspect Edge
Email: info@inspect-edge.com
Website: www.inspect-edge.com