Privacy Policy

Inspect Edge, LLC (“Inspect Edge,” “we,” “our,” or “us”) values your privacy and is committed to protecting the information entrusted to us by our customers, users, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Inspect Edge website, mobile applications, administrative portal, Owner & Tenant Portal, and related services (collectively, the “Platform”).

Depending on how you use the Platform, Inspect Edge may collect the following information.

Account Information

• Name
• Organization
• Email address
• Phone number
• User role
• Username
• Encrypted password credentials

The Platform may collect and store inspection-related information, including:

• Property information
• Building and unit information
• Inspection records
• Deficiencies
• Inspection comments
• Inspection status
• Inspection dates
• Scheduling information
• Reports and documentation

Inspect Edge allows authorized users to upload:

• Inspection photographs
• Supporting documentation
• Correction documentation
• Appeal documentation
• Attachments submitted through the Owner & Tenant Portal
• Other files related to inspection activities

Inspection photos and documents are securely stored using Amazon S3 cloud storage.

When enabled by an organization, Inspect Edge may collect location information to support inspection verification and scheduling.

Location information may include:

• GPS coordinates
• Inspection location verification
• Inspector location during inspections
• Geographic reporting information

We may automatically collect certain technical information, including:

• IP address
• Device type
• Browser type
• Operating system
• Application version
• Login activity
• Synchronization activity
• Error logs
• Diagnostic information
• API activity

We use collected information to operate and improve the Platform, including to:

• Manage inspection programs
• Schedule inspections
• Assign inspectors
• Generate reports
• Support NSPIRE and NSPIRE-V workflows
• Process Quality Control (QC) reviews
• Support Continuous Quality Assurance (CQA)
• Process corrections and appeals
• Provide Owner & Tenant Portal functionality
• Authenticate users
• Improve platform performance
• Detect security incidents
• Provide customer support
• Meet contractual and legal obligations

Protecting customer information is a core part of our platform design.

Inspect Edge uses industry-standard security measures including:

• Encrypted databases
• Secure Amazon S3 storage for photos and documents
• Encryption of data in transit and at rest
• HTTPS encrypted communications
• Role-Based Access Control (RBAC)
• JWT authentication
• Secure password hashing using bcrypt
• Multi-Factor Authentication (where enabled)
• Audit logging
• Administrative access controls
• Secure cloud backups

While we implement reasonable safeguards, no system can guarantee absolute security.

Inspect Edge does not sell personal information.

Information may be shared only:

• With authorized users within your organization
• With third-party service providers necessary to operate the Platform
• Through customer-authorized API integrations
• When required by law or legal process
• To protect the rights, security, or property of Inspect Edge or others

Inspect Edge may integrate with third-party services, including:

• Property management software
• Authentication providers
• Mapping services
• Cloud infrastructure providers
• Analytics platforms
• Enterprise integrations

Each third-party provider maintains its own privacy practices.

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website usage
• Improve overall user experience

Users may disable cookies through their browser settings; however, certain website features may not function properly.

Inspection records, photographs, reports, audit logs, and supporting documentation are retained according to customer agreements, organizational policies, applicable laws, and operational requirements.

Retention periods may vary depending on customer contracts and regulatory obligations.

Depending on applicable laws and your organization’s policies, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information where permitted
• Request copies of your information
• Update account information
• Request restrictions on certain processing activities

Some requests may be subject to legal, contractual, or regulatory limitations.

Information submitted through the Owner & Tenant Portal—including correction documentation, appeals, support requests, and uploaded documents—is accessible only to authorized users based on organizational permissions.

Inspect Edge is intended for use by housing authorities, inspection organizations, government agencies, property management companies, and other authorized business users. The Platform is not directed toward children under the age of 13.

Inspect Edge primarily serves customers within the United States. If the Platform is accessed from outside the United States, users acknowledge that their information may be transferred to and processed in the United States.

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices. Updated versions will be posted on this page with a revised Effective Date.

If you have questions about this Privacy Policy or our privacy practices, please contact us.

Inspect Edge, LLC

Website: https://www.inspect-edge.com

Email: privacy@inspect-edge.com.